Welcome to Zane and Blackman Limited. We provide services in

  • Human Resource Management
  • Leadership Development
  • Management Training/Development


(Durations of Courses: 1 Day)

This course is aimed at developing the skills and techniques required when communicating in writing in the form of instructions or verbally in the form of a presentation.

The objectives of the course are:

  • To describe the principles of effective communication.
  • To develop techniques and skills aimed at improving performance.
  • To be able to apply these skills and techniques in daily activities.

Course Overview:

Effective communication

  • the stages involved
  • the skills required
  • Instructional techniques
  • the structure of effective instructions
  • the sequence of ideas

Written communication

  • clear objectives
  • logical sequence
  • straightforward style

Presenting information verbally

  • effective body language
  • holding attention and keeping control
  • summarising and handling questions
  • delivery and feedback

Action planning and feedback

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