Welcome to Zane and Blackman Limited. We provide services in

  • Human Resource Management
  • Leadership Development
  • Management Training/Development


(Durations of Courses: 1 Day)

This course is aimed at developing a practical understanding of effective facilitation and of the skills required of the facilitator, to enable delegates to apply these skills in workplace situations.

The objectives of the course are:

  • To define the term facilitation.
  • To explain the situations in which facilitation is needed.
  • To identify and practice the skills required for successful facilitation.

Course Overview:

What is facilitation and why is it necessary?

  • defining facilitation
  • the role of the facilitator

Communication skills

  • how people communicate
  • active listening skills
  • questioning techniques

Group dynamics

  • stages of group development
  • the ways that people operate in groups

Creative thinking

  • ideastorming
  • thinking out of the box

Action planning and feedback

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