Welcome to Zane and Blackman Limited. We provide services in

  • Human Resource Management
  • Leadership Development
  • Management Training/Development


(Durations of Courses: 1 Day)

This course is aimed at developing a range of skills and techniques to enable delegates to identify and use appropriate assertive behaviour in the workplace.

The objectives of the course are:

  • To define assertive, aggressive and passive behaviour.
  • To draw up a list of techniques and tactics for effective assertiveness.
  • To be able to apply these techniques and tactics in the workplace.

Course Overview: 

  • Defining assertiveness
    • win/win
    • the benefits of behaving assertively
    • alternatives to assertiveness
  • Dealing with difficult situations
    • techniques to use
    • handling difficult people
    • saying no!
  • Types of assertiveness
    • six ways of behaving assertively
    • handling conflict situations positively
  • Action planning and feedback

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