(Durations of Courses: 1 Day)

This course is aimed at developing the skills and techniques required both by the individual and the team for solving problems.

The objectives of the course are:

• To describe the basic principles of problem solving.
• To develop a range of problem solving skills and techniques.
• To apply these skills and techniques in practical situations.

Course Overview:

• Typical workplace problems
  • tackling problems at work
  • the skills required
• The problem solving process
  • the 8 stages involved
  • problem solving techniques
  • idea generation techniques
  • using the task methodology process
• Consensus decision taking
  • the decision taker as a leader
  • key actions for decision taking
  • using the musts and wants technique
• Action planning and feedback