Welcome to Zane and Blackman Limited. We provide services in

  • Human Resource Management
  • Leadership Development
  • Management Training/Development

Problem Solving

(Durations of Courses: 1 Day)

This course is aimed at developing the skills and techniques required both by the individual and the team for solving problems.

The objectives of the course are:

  • To describe the basic principles of problem solving.
  • To develop a range of problem solving skills and techniques.
  • To apply these skills and techniques in practical situations.

Course Overview:

  • Typical workplace problems
    • tackling problems at work
    • the skills required
  • The problem solving process
    • the 8 stages involved
    • problem solving techniques
    • idea generation techniques
    • using the task methodology process
  • Consensus decision taking
    • the decision taker as a leader
    • key actions for decision taking
    • using the musts and wants technique
  • Action planning and feedback

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